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SAP C_TS470_2412 Prüfungsplan:

Thema	Einzelheiten
Thema 1	Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Thema 2	Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
Thema 3	Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.
Thema 4	Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service C_TS470_2412 Prüfungsfragen mit Lösungen (Q57-Q62):

57. Frage
Which type of objects can you maintain in the object list assigned to a contract item? Note: There are 3 correct answers to this question.

A. Document
B. Equipment
C. Functional location
D. Equipment bill of material
E. Product

Antwort: B,C,E

58. Frage
What are examples of customizing activities required for an in-house repair process? Note: There are 3 correct answers to this question.

A. Enable Item-Based Accounting for Service Management
B. Define Partner Determination Procedure
C. Define Derivation of Attendance Type, Activity Type, and Cost Element
D. Define Number Ranges
E. Define Basic Settings for Transactions

Antwort: A,D,E

Begründung:
The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition requires specific customizing activities to set up the system:
* Enable Item-Based Accounting for Service Management: This is critical for in-house repair to activate item-level cost and revenue tracking, ensuring accurate financial postings for repair orders.
* Define Basic Settings for Transactions: This includes configuring transaction types (e.g., REPA for repair orders) and item categories, which are foundational for processing in-house repairs.
* Define Number Ranges: Number ranges must be defined for repair orders and related documents to ensure unique identification and proper document flow.
* Define Derivation of Attendance Type, Activity Type, and Cost Element: This is more relevant to time recording or project accounting, not a core requirement for in-house repair.
* Define Partner Determination Procedure: While useful, it's not mandatory for the basic in-house repair process setup.These activities are outlined in the SAP Best Practices for in-house repair configuration."Customizing for in-house repair includes enabling item-based accounting, defining transaction settings, and setting up number ranges." (SAP Signavio Process Navigator, In-House Repair).

59. Frage
What are the prerequisites when creating a configurable product? Note: There are 2 correct answers to this question.

A. Creating a configuration profile
B. Defining configurable characteristics
C. Assigning a characteristic to a serial number
D. Assigning a variant class to a product

Antwort: A,D

Begründung:
Aconfigurable productin SAP S/4HANA Cloud Private Edition, Service allows customization via variant configuration. The prerequisites are:
* Assigning a variant class to a product (A):A variant class defines the configurable characteristics (e.
g., size, color) and is assigned to the product master.
* Creating a configuration profile (D):The configuration profile links the product to its variant class and defines the configuration logic (e.g., dependencies).
* B:Characteristics are defined separately and linked via the variant class, not directly as a prerequisite.
* C:Characteristics are not assigned to serial numbers; serial numbers track instances, not configurations.
"Creating a configurable product requires assigning a variant class to the product and creating a configuration profile to enable variant configuration."

60. Frage
In the advanced execution scenario, what is the dynamic item processor profile used for? Note: There are 3 correct answers to this question.

A. To combine billing documents into one customer invoice
B. To summarize dynamic items into a single debit memo item
C. To enable resource-related billing
D. To determine the service confirmation items
E. To bill a service as a list of subitems

Antwort: B,C,E

Begründung:
In theService with Advanced Executionscenario (scope item 63Q), the dynamic item processor (DIP) profile is used for resource-related billing:
* To summarize dynamic items into a single debit memo item: The DIP profile can aggregate confirmed resources (e.g., time, materials) into a single billing item.
* To bill a service as a list of subitems: Alternatively, it can itemize resources as separate subitems for detailed billing.
* To enable resource-related billing: The DIP profile processes dynamic data from confirmations (e.g., time, parts) to generate billing documents.
* To determine the service confirmation items: This is part of confirmation, not the DIP profile's role.
* To combine billing documents into one customer invoice: This is a billing process step, not a DIP function.The DIP profile is configured in Customizing under Sales and Distribution # Billing."The dynamic item processor profile supports summarizing items, listing subitems, and enabling resource- related billing in advanced execution." (SAP Help Portal, Resource-Related Billing).

61. Frage
Which option can you choose when customizing organizational management for SAP S/4HANA Cloud Private Edition, Service?

A. Copy the Service structure
B. Maintain purchasing organizations
C. Configure the Solution Database
D. Copy SD Sales Structure

Antwort: A

Begründung:
In SAP S/4HANA Cloud Private Edition, Service,organizational managementdefines the structure of service-related units (e.g., service teams, work centers). The correct answer isCopy the Service structure (Option D). Let's unpack this thoroughly.
What is Organizational Management in This Context?
Organizational management in SAP S/4HANA Service involves setting up units like service organizations, planner groups, and work centers that execute service processes. Customizing this structure ensures it aligns with the company's operational needs.
Why Copy the Service Structure?
The option "Copy the Service structure" refers to a customizing activity where you replicate a predefined service organizational structure (e.g., from a template or reference client) and adapt it. In SAP, this is done in the Implementation Guide (IMG) under Cross-Application Components or Service-specific settings. For example, you might copy a standard structure with service teams and work centers, then modify it to reflect regional or functional divisions (e.g., "North Service Team"). This accelerates setup while allowing flexibility.
Why Not the Other Options?
* Copy SD Sales Structure (A):This pertains to Sales and Distribution (SD), copying sales organizations or distribution channels, not service-specific structures.
* Maintain purchasing organizations (B):This relates to Materials Management (MM), not service organizational management.
* Configure the Solution Database (C):This is for managing service solutions or knowledge bases, not organizational structures.
Practical Insight:
Copying a service structure might involve inheriting predefined relationships (e.g., service org to plant) and then assigning specific roles or personnel. It's a common step in brownfield implementations to leverage existing setups.
"In customizing organizational management, you can choose to copy the service structure to replicate and adapt a predefined service organizational model."

62. Frage
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