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SAP C-TS470-2412 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
Topic 2	Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.
Topic 3	Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 4	Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q22-Q27):

NEW QUESTION # 22
What can you assign in a task list header? Note: There are 2 correct answers to this question.

A. Planner group
B. Production resources and tools
C. Maintenance strategy
D. Components

Answer: A,C

Explanation:
Atask listin SAP S/4HANA Cloud Private Edition, Service defines standard maintenance or service procedures. Theheadercontains general data applicable to the entire task list. The correct answers areplanner group (B)andmaintenance strategy (C). Let's explore this in detail.
Task List Header Overview:
The header (e.g., in transaction IA05/IA06) includes fields like task list type, group, and planning data, setting the context for all operations.
* Planner group (B):The planner group (e.g., "PLG1") is assigned in the header to indicate the team responsible for planning the task list's use (e.g., in maintenance plans). It's entered in the "Planner Group" field and links to organizational data (e.g., Plant Maintenance structure). For example, "PLG1" might be the North Region planners.
* Maintenance strategy (C):The maintenance strategy (e.g., "STR1") is assigned in the header for strategy-based task lists. It defines the packages (e.g., 3M, 6M) that operations will follow when the task list is used in a strategy plan. This is set in the "Strategy" field and ties the task list to scheduling logic.
Why Not the Others?
* Production resources and tools (A):PRTs (e.g., tools) are assigned to individual operations, not the header, in the operation details tab.
* Components (D):Components (e.g., spare parts) are also assigned at the operation level, not the header, via the components tab.
Practical Example:
Task list "TL001": Header assigns Planner Group "PLG1" and Strategy "STR1" (3M, 6M). Operations then specify tasks and resources.
Additional Insight:
The header data ensures consistency across all operations and integrates with maintenance plans for scheduling.
"In a task list header, you can assign a planner group and maintenance strategy to define planningand scheduling parameters."

NEW QUESTION # 23
What is a prerequisite to use the product proposal?

A. Create bill of material items with item category I (structure element)
B. Create a bill of material (BOM) with BOM usage 4 (Plant Maintenance)
C. Create a bill of material (BOM) with BOM usage 5 (Sales and Distribution)
D. Create a bill of material (BOM) with BOM usage S (Service)

Answer: D

Explanation:
The product proposal in SAP S/4HANA Service suggests items (e.g., spare parts, services) in service orders or contracts:
* Create a bill of material (BOM) with BOM usage S (Service): A service BOM (usage S) is a prerequisite, defining standard components or services proposed in service processes. Configured via transaction CS01, it's linked to service master data.
* BOM usage 4 (Plant Maintenance): Used for maintenance, not service proposals.
* BOM usage 5 (Sales and Distribution): Relevant for sales, not service-specific proposals.
* Item category I (structure element): Item categories define BOM structure but aren't the prerequisite; the BOM usage is key.This is part of service order management (scope item 3D2)."A BOM with usage S (Service) is required to enable product proposals in service transactions." (SAP Help Portal, Service BOM).

NEW QUESTION # 24
In which customizing activity do you define service contract determination for service orders?

A. Define Transaction Types
B. Define Settings for Item Categories
C. Define Item Categories
D. Define Settings for Transaction Types

Answer: D

Explanation:
Service contract determinationlinks a service order to an applicable contract for pricing or SLA. The correct answer isDefine Settings for Transaction Types (C), found in SPRO # Service # Transactions. Let's explore.
Why This Activity?
In "Define Settings for Transaction Types," you configure the service order type (e.g., "ZSER") to automatically determine a service contract. This includes settings like "Contract Determination" (e.g., by sold- to party, object) and the determination procedure. For example, a rule might check the equipment in the order against active contracts.
Why Not the Others?
* A & D:Item category settings focus on item-level behavior, not contract determination.
* B:Defines the transaction type structure, not its determination logic.
Example:
Service order type "ZSER" set to determine contract "C001" based on equipment "E001."
"Service contract determination for service orders is defined in the 'Define Settings for Transaction Types' activity."

NEW QUESTION # 25
Which capability can proactively inform users about specific issues such as expiring contracts?

A. Situation handling
B. Issue handling
C. Situation monitoring
D. Issue monitoring

Answer: C

Explanation:
SAP S/4HANA Cloud Private Edition, Service provides capabilities to proactively manage and notify users about critical events, such as expiring contracts. The correct feature is:
* Situation monitoring: This capability uses predefined rules and thresholds to detect situations (e.g., a contract nearing its expiration date) and proactively notifies relevant users via alerts or messages in SAP Fiori apps. It's part of the embedded analytics and service management overview, enabling real- time awareness of issues.
* Issue monitoring: This is a more general term and not a specific SAP capability for proactive notifications about contract expirations.
* Issue handlingandSituation handling: These refer to reactive processes for addressing identified problems, not proactive notifications.Situation monitoring is a key feature in service contract management (scope item 3MO) and analytics, ensuring timely action on critical events."Situation monitoring proactively informs users about critical situations, such as expiring service contracts, through real-time alerts." (SAP S/4HANA Service, Analytical Applications).

NEW QUESTION # 26
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note:
There are 2 correct answers to this question.

A. SOAP
B. OData
C. Doc
D. RFC

Answer: A,B

Explanation:
SAP's clean core strategy emphasizes standardized, extensible integrations to minimize customizations and ensure upgrade stability. The recommended API types are:
* SOAP: A widely supported, robust protocol for structured data exchange, recommended for integrating SAP S/4HANA with external systems in a clean core approach.
* OData: SAP's preferred REST-based protocol for real-time, lightweight integrations, heavily utilized in SAP Fiori apps and clean core scenarios.
* Doc: Not a recognized API type in SAP's integration framework.
* RFC: While still supported, RFC (Remote Function Call) is considered legacy and less aligned with clean core principles due to its tight coupling.These recommendations are part of SAP's integration strategy for S/4HANA Cloud editions."SOAP and OData are recommended for clean core integrations to ensure standardized and scalable connectivity." (SAP S/4HANA Cloud Integration Guide).

NEW QUESTION # 27
......

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